Privacy Policy

Who am I?

More Than Milk is owned and run by Emma Cort IBCLC who is the data controller registered with the Information Commissioners Office (ICO).

About the Privacy Policy

This privacy policy is intended for those that use More Than Milk website and/or services I offer. I recognise the importance of your privacy and I am required by the IBCLC Code of Conduct and the NMC (where I am registered as an Adult Nurse and Midwife) to ‘respect peoples right to privacy and confidentiality.’ This policy will explain how I collect, process, use and store your information. It also describes your rights in relation to my use of your personal data including a right of access to and correction of, your personal information.

This policy complies with the EU General Data Protection Regulation (GDPR) and Data Protection Act 2018.

In order to provide care and support to you, I need some information about you. This is defined as legitimate interest under GDPR regulation. Please read this notice, along with any other notices I may provide on specific occasions to ensure you are aware of how I will collect and process data about you.

The type of personal information I collect

I currently collect and process the following relevant information:

  • Name, address, telephone number, email, DOB;

  • Child’s Name, DOB, medical history, weight, type of birth;

  • Your medical history (including general medical, obstetric and breastfeeding history);

  • Details of any concerns you have, consultation notes (including plans);

  • Health Visitor and GP contact details;

  • I accept payment by bank transfer only, so do not store or handle any of your bank details in any other way.

I will only request information from you that I need in order to provide my services for legal, contractual and legitimate reasons.

Processing your information

I require your data in order to provide my services to you safely and effectively. I may, with your consent, share your details with other health professionals for the purpose of improving outcomes for your baby.

I will not share you personal information with any third parties without your consent unless in a matter of safety for you and/or the baby/ies, safeguarding or public protection.

My website may include links to third-party websites, plug-ins and applications. Engaging with these links may allow third parties to collect and store information about you. I do not control these third-party websites and I am therefore not responsible for their privacy statements.

I will never sell, rent or trade your personal information to third parties.

In the event of a complaint or legal proceedings, the records may be shared with my indemnifiers and or legal advisors.

If you fail to provide personal data

To allow me to care for you correctly and for the reasons you are employing me, I need the aforementioned personal data. If you fail to provide that data I will be unable to fulfil the service required. I may have to cancel the service you have booked, but will notify you if this is the case.

How I store your personal information

Your personal information is securely stored with a cloud based provider which is encrypted and password protected.

I am required by my IBCLC code of conduct to keep clear and accurate records relevant to my practice. I share these records with you via email after our consultation. As with all health providers I keep your personal information for 25 years. I will then dispose your information.

In addition, by law, I have to keep basic information about my clients for 6 years after they cease being customers for tax purposes. Once the data is no longer needed I will securely erase it.

Access to your information and your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask me for copies of your personal information.

  • Your right to rectification - You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask me to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask me to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that I transfer the personal information you have me to another organisation, or to you, in certain circumstances.

You are not required to pay any charges for access to your personal data (or exercise any other rights). However I may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, I may refuse to comply with your request in these circumstances. If you make a request, I will try to respond to all legitimate requests within one month. Occasionally it may take ,e longer than a month if your request is particularly complex or you have made a number of requests. In this case, I will notify you and keep you updated.

Please contact me at emma@morethanmilk.co.uk if you wish to make a request.

Changes to this notice and your duty to inform me of changes

This version was last updated in July 2023.

Please keep me informed if your personal data changes during your relationship with me. It is important that the personal data I hold about you is accurate and current.

Queries, requests or concerns

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter, please in the first instance contact emma@morethanmilk.co.uk.

If this does not resolve your complaint to your satisfaction you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email or at the Informations Commisssioner’s Office, Wycliff House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.

Industry regulatory disclosure requirements

I am an International Board Certified Lactation Consultant (IBCLC) which is a registered profession with the International Board of Lactation Consultant Examiners (IBCLE). My current certification is L-157468 (valid until December 2024). You can verify me here.

I am a registered Adult Nurse and Midwife with the Nursing and Midwifery Council (NMC) and my current certification is 06I0629E. You can verify me here.

My contact details

Name: Emma Cort

Address: Highlands Lane, Woking, GU22 9PU

Phone number: 07716287991

Email: emma@morethanmilk.co.uk